Privacy Policy
Last Updated: March 15, 2025
At NeoTech Console, we take your privacy seriously. We're not going to pretend this is exciting reading, but it matters. This policy explains how we handle your information when you use our financial forecasting platform. We've tried to keep it straightforward because nobody likes wading through legal jargon.
Who We Are and What This Covers
NeoTech Console operates from 100, Zhongzheng District, Taipei City, Taiwan. This policy applies to all our services at neotechconsole.com and covers how we collect, use, store, and protect information about you. When we say "you," we mean anyone who visits our site, creates an account, or uses our forecasting tools.
This document complies with Taiwan's Personal Data Protection Act (PDPA) and international data protection standards. We've structured our practices to respect your rights under these regulations.
Information We Collect
Information You Give Us Directly
When you sign up or use our platform, you provide certain information voluntarily:
- Account details including your name, email address, and password
- Business information such as company name and industry type
- Financial data you upload for forecasting purposes
- Communication preferences and notification settings
- Messages you send through our contact form or support channels
Information We Collect Automatically
Like most websites, our servers automatically record certain information when you visit:
- Device information including browser type, operating system, and IP address
- Usage patterns such as which features you access and how long you spend on different pages
- Technical data like error reports and performance metrics
- Cookies and similar tracking technologies (more on this below)
Important: We don't sell your personal information. We never have, and we won't start. Your financial data belongs to you, and we treat it accordingly.
How We Use Your Information
We use the information we collect for specific purposes. Here's what happens with your data:
| Purpose | Why We Need It |
|---|---|
| Service Delivery | Running financial forecasts, generating reports, storing your work |
| Account Management | Creating and maintaining your profile, authentication, password resets |
| Communication | Responding to inquiries, sending service updates, important notifications |
| Platform Improvement | Understanding usage patterns, fixing bugs, developing new features |
| Security | Detecting fraud, preventing abuse, protecting user accounts |
We base our data processing on several legal grounds under Taiwan's PDPA, including contract fulfillment (providing services you've signed up for), legitimate interests (improving our platform), and your explicit consent where required.
Data Storage and Security
Your data sits on secure servers with multiple protection layers. We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Access to your information is restricted to authorized personnel who need it for their work.
Where Your Data Lives
We primarily store data on servers located in Taiwan and Singapore. These locations were chosen for performance and compliance with regional data protection regulations. If you're accessing our services from outside these regions, your data may be transmitted across borders.
How Long We Keep Your Information
We retain your personal data for as long as your account remains active. After account closure, we keep certain information for:
- Financial records: 7 years (Taiwan tax compliance requirement)
- Communication logs: 3 years for support quality and dispute resolution
- Technical logs: 12 months for security and performance monitoring
- Marketing preferences: Until you request deletion or 2 years of inactivity
Sharing Your Information
We share your data in limited circumstances. Here's the complete picture:
Service Providers
We work with third-party companies that help us operate the platform. These include cloud hosting providers, email delivery services, and payment processors. Each provider signs data processing agreements and can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose information if required by Taiwan law, court order, or government regulation. This might happen in response to valid legal processes or to protect our rights and the safety of our users.
Business Transfers
If NeoTech Console is acquired or merges with another company, your information would transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.
We don't share your financial forecasting data with advertisers or marketing companies. Your business projections and uploaded financial information stay private.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you specific rights regarding your information. You can exercise these rights by contacting us at [email protected].
Access and Correction
You can request a copy of all personal data we hold about you. We'll provide this in a readable format within 30 days. If any information is incorrect, you can ask us to fix it.
Data Deletion
You can request deletion of your account and associated data at any time. We'll process this within 30 days, though we may retain certain records if required by law (like financial transaction history for tax purposes).
Processing Restrictions
You can ask us to limit how we use your data in specific situations, such as while we're verifying information accuracy or investigating a complaint.
Data Portability
You can request your data in a machine-readable format (JSON or CSV) to transfer to another service. This includes your account information and any forecasting data you've created.
Marketing Opt-Out
You can unsubscribe from promotional emails anytime using the link in each message or by adjusting your account settings. Service-related emails (password resets, security alerts) will continue as they're essential for platform operation.
Cookies and Tracking
We use cookies to make the platform work properly and improve your experience. Here's what we deploy:
Essential Cookies
These keep you logged in, remember your preferences, and enable basic platform functions. You can't opt out of these because they're necessary for the service to work.
Analytics Cookies
We use these to understand how people use the platform so we can make improvements. This data is anonymized and doesn't identify you personally. You can disable these in your browser settings.
Managing Cookies
Most browsers let you control cookies through their settings. Be aware that blocking all cookies might affect platform functionality. You can find detailed instructions for managing cookies in your browser's help documentation.
International Data Transfers
While our primary operations are in Taiwan, some of our service providers operate from other countries. When we transfer data internationally, we ensure adequate protection through:
- Data processing agreements that meet Taiwan PDPA standards
- Standard contractual clauses approved by data protection authorities
- Regular audits of international partners' security practices
- Encryption during transmission and storage
Children's Privacy
Our platform is designed for business users and not intended for anyone under 18. We don't knowingly collect information from children. If we discover that someone under 18 has created an account, we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on the platform. The "Last Updated" date at the top shows when the current version took effect.
We keep previous versions archived if you want to review what changed. You can request these from our support team.
Data Breach Procedures
If a security breach affects your data, we'll notify you within 72 hours as required by Taiwan law. This notification will explain what happened, what data was affected, and what steps we're taking to address the situation. We'll also inform relevant authorities as required.